Return of the Phone

The prodigal LG G2 has returned. In 7 hours, it hasn’t locked up or rebooted once so it clearly is better than it was before I sent it off. I’m glad to have it back but am now even more mad at LG. I wanted them to send me a refurb and just take the broken one back and refurbish it on their own time. Instead, they made me send this phone back, twice, and essentially gave me a refurb that was my own original phone. It had the same net effect as what I asked for except I didn’t have the use of it for 5 weeks. Screw you guys.

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9 Replies to “Return of the Phone”

  1. I’m glad your phone is fixed, it’s a great phone, seems that LG Customer Service is bad both sides of the Atlantic, I had a screen break and I waited longer on the phone for the LG official repair agent to answer than driving to a local repairer and waiting for the screen to be fixed. Great phone, but the customer service put it as an also ran

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  2. +Paul Rabin¬†That is how I feel. Had they sent me a refurb in September and then fixed my phone and sent it to the next person that needed a refurb, I would be singing the praises of the G2 and LG as a company. Now as much as I like this phone on its own merits, I can’t recommend it because if the warranty needs to be invoked you are guaranteed to be unhappy.

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  3. Sadly, I’m starting to think this is how most cell phone manufacturers handle their lemons. I had a similar experience with Samsung. Got me feeling like I won’t ever buy a Samsung phone again (LOL, not that they care), and spread my suspicion to other Samsung products as well.

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  4. I am not a bean counter at a cell phone company but I don’t see how shipping out a refurb immediately, or even upon receipt of the broken phone is that much more costly. It does have a wildly different effect on the satisfaction of the end user who is now left without a phone.Like I alluded to, I am not dying for a Fire Phone but I doubt Amazon would have left me hanging like this.

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