I’ve decided that anytime the phrase “our call is important to us” is uttered to me, unless a live human being is actually speaking it to me, I am going to interpret it as antagonistic bullshit that is self-evidently a lie. If my call actually was more important than keeping call center headcount down, I wouldn’t be listening to your recording in the first place. Do what you have to, but don’t lie to me so transparently as if I don’t understand what is going on. It makes me madder hearing that phrase from a recording than nothing at all.
Dave Slusher is a blogger, podcaster, computer programmer, author, science fiction fan and father. Member of the Podcast Hall of Fame class of 2022. View all posts by dave